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3 Things Call Center Agents Need to Know About the FLSA
Employers have taken advantage of call center agents for years, forcing them to work far in excess of 40 hours per week without providing them the proper amount of overtime compensation. But that’s going to change Dec. 1, when new overtime rules go into effect. If you work in a call center, here are three things you’ll need to keep in mind.
1. The overtime salary threshold will jump significantly.
As of now, salaried employees making more than $23,660 are exempt from overtime pay. If your salary is more than that amount, you could work the phones for 60 hours a week and your employer would not have to pay you anything extra for those 20 hours of overtime.
But when the changes to the Fair Labor Standards Act (FLSA) take effect, the number will jump to $47,476. If your salary is $47,475 or less, you will be eligible for overtime compensation whenever your workweek exceeds 40 hours.
2. Millions of workers will be affected.
Approximately 4 million workers will be eligible for overtime once the new FLSA rules are in place. While only about 7 percent of workers are currently eligible, that number will jump to about 35 percent.
3. You need to take action if you don’t receive proper overtime compensation.
If you are a salaried employee making less than the new threshold and your employer fails to provide the proper amount of overtime compensation, you may be able to file a lawsuit to obtain the wages you have coming. At Baron & Budd, we have a great deal of experience in helping call center workers get the money they deserve, and we may be able to help you as well. Please call 866-495-1255 or complete our contact formfor a confidential consultation.